Privacy Policy

At Loopline Labs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated review management and follow-up systems designed for real estate professionals.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and business address
• Professional Information: Real estate license information, brokerage details, and business credentials
• Account Information: Username, password (encrypted), and account preferences
• Client Information: Contact details of your clients (with their consent) for review management and follow-up purposes
• Communication Data: Email content, response data, and communication preferences

Automatically Collected Information

When you use our services, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Usage data and interaction patterns
• Log files and analytics data

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide automated review management and follow-up services
• Email Communications: To send review requests, follow-up messages, and service-related notifications on your behalf
• Account Management: To create, maintain, and secure your account
• Customer Support: To respond to inquiries and provide technical assistance
• Service Improvement: To analyze usage patterns and enhance our platform
• Compliance: To comply with legal obligations and enforce our terms of service

3. Email Practices and CAN-SPAM Compliance

Our Commitment

Loopline Labs is fully committed to complying with the CAN-SPAM Act and other applicable email marketing regulations. All emails sent through our platform adhere to the following principles:

• Accurate Header Information: All emails include accurate "From," "To," and routing information
• Clear Subject Lines: Subject lines accurately reflect the content of the message
• Identification: Emails clearly identify them as advertisements or solicitations where applicable
• Physical Address: All emails include a valid physical postal address
• Opt-Out Mechanism: Every email includes a clear and conspicuous way to unsubscribe
• Prompt Processing: Opt-out requests are honored within 10 business days

Your Responsibility

As a user of our service, you are responsible for:

• Obtaining proper consent from recipients before adding them to your contact list
• Ensuring your email content complies with applicable laws and regulations
• Maintaining accurate and up-to-date contact information
• Honoring unsubscribe requests from your recipients

4. Unsubscribe and Opt-Out Procedures

Recipient Opt-Out

Recipients of emails sent through our platform can opt out at any time by:

• Clicking the "Unsubscribe" link included in every email
• Replying to the email with "UNSUBSCRIBE" in the subject line
• Contacting us directly at the contact information provided below

Once a recipient opts out, we will:

• Process the request within 10 business days
• Remove the contact from all future automated communications
• Maintain the opt-out record to prevent accidental re-addition

User Account Opt-Out

If you wish to stop using our services entirely, you may:

• Cancel your subscription through your account settings
• Request account deletion by contacting our support team
• Upon request, we will delete your account and associated data within 30 days, subject to legal retention requirements

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our platform (e.g., email delivery services, hosting providers)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of Loopline Labs, our users, or others
• With Consent: With your explicit consent for any other purpose

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

Upon account termination, we will delete or anonymize your data within 30 days, except where retention is required by law.

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing under certain circumstances

To exercise these rights, please contact us using the information provided below.

9. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered email address
• Updating the "Effective Date" at the top of this policy

Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us